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Refund & Returns Policy

Last updated: May 15, 2025

1. Overview

At PredatorGear, every product is MIL-SPEC tested and field-ready before it leaves our facility. We stand behind the quality of our equipment. This policy outlines our approach to returns, refunds, and order cancellations for both standard and custom orders.

2. Standard Product Returns

For standard (non-custom) tactical equipment purchased through the platform:

– Return requests must be submitted within **30 days** of confirmed delivery
– Items must be unused, unmodified, and in original packaging with all tags and accessories
– Proof of purchase and your member order reference are required
– Items showing signs of field use, modification, or damage will not be accepted for return

To initiate a return, email ops@predatorgear.com with your order reference, item(s) being returned, and reason for return. Our operations team will respond within 48 hours with instructions.

3. Non-Returnable Items

The following items are not eligible for return under any circumstances:

– Custom Fit Program orders (made to your exact measurements and specifications)
– Body armor and ballistic protection products (for safety and compliance reasons)
– Items marked as final sale or clearance
– Items returned without prior authorization

4. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within **48 hours of delivery** with:

– Your member order reference
– A description of the issue
– Photographs of the item and packaging

We will arrange a replacement or full refund at no additional cost. MIL-SPEC failures are taken seriously and investigated promptly.

5. Custom Fit Program Orders

Custom Fit orders are manufactured to your precise measurements, material preferences, and operational specifications. As a result, they are **non-refundable and non-returnable** once production has commenced.

Cancellations for Custom Fit orders are accepted only within **24 hours** of order confirmation. After that window, the full order value is non-refundable.

6. Quote-Based Orders

Orders placed through the quote request system are subject to the terms confirmed in your quote approval. Cancellations of quote-based orders must be requested within **24 hours** of order confirmation. Bulk orders that have entered production or dispatch cannot be cancelled or refunded.

7. Order Cancellations

For standard orders:

– Cancellations within **24 hours** of placement: full refund issued
– Cancellations after 24 hours but before dispatch: subject to a 15% processing fee
– Cancellations after dispatch: the order must be returned under our standard return process

8. Return Shipping

– If the return is due to a defective or incorrect item, PredatorGear covers return shipping
– If the return is due to a change of preference, the member is responsible for return shipping costs
– We recommend using a trackable, insured shipping method. PredatorGear is not responsible for items lost or damaged in return transit

9. Refund Process

Once a return is received and inspected:

– Approved refunds are processed within **7 to 10 business days**
– Refunds are issued to the original payment method
– Original shipping fees are non-refundable unless the return is due to our error

10. Legal Compliance

Certain products (including body armor and ballistic protection) may be subject to export controls, import restrictions, or local regulations in your jurisdiction. It is the member’s responsibility to ensure compliance with all applicable laws before placing an order. PredatorGear does not accept returns on restricted items due to legal non-compliance on the buyer’s end.

11. Contact Us

For all return and refund inquiries:

**PredatorGear**
Phone: +1 (800) PREDATOR
Response Time: Within 48 hours